![]() If an Adminstrator creates a user login and then launches it on their device to “check that it works” before giving it to Reporter A to deploy on “another” device, then Reporter A will not be able to use that license until 24 hours has expired. ![]() ![]() However Reporter A can use the same login on the same device indefinitely. That user license may not be moved to another iPhone/iPod/iPad for 24 hours from the last log out time. For example, Reporter A logs into an iPhone at 10:25, conducts a report and logs out at 10:30. If you are an administrator and you create a license for a user, that user license will be fixed to the first device that it is deployed upon from the time you log out of your session. Report-IT Enterprise is different from Report-IT Live and Report-IT Lite because you are able to move your license from any “i-device” (iphone/iPod/iPad) to another iDevice every 24 hours. To resolve this issue the system administrator needs to use the Tieserver Console app or TieServer Management Console to add “Authorized Codecs” to the administrator account, or configure IP address/hostname settings for the codec/s. “Valid codec address not specified” may also be displayed if you have logged into Report-IT as an administrator and have either not authorized any codecs for the administrator account, or have not configured an IP address/hostname for a codec.To resolve this issue the system administrator needs to use the Tieserver Console app or TieServer Management Console to add “Authorized Codecs” to the Report-IT Enterprise user account and select a “Default Codec” as required. A user has logged in but the system administrator has not granted access to any codecs for that user.This is usually caused by one of the following two reasons: ![]() When using the Report-IT Enterprise app on an iOS or Android device you may see the error message “valid codec address not specified”. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |